We have just had a sales call from YELL and the guy was really pushing and adword campaign. He even did a remote session to show us what they could do for us.

Now remembering that we are an IT company and have been building web sites since about 1993 it was interesting that he offered us so little for so much. But his biggest mistake – when he finally got of the phone – was to leave his screen share running while he wrote up the call.

We watched as he went into SAP and entered the details of the call. He was rather detailed in that he thought we needed to spend at least £1000 to get any return on an “investment” and that we would probably be out of business soon. He added that he was going to send us a follow-up email but did not expect us to take up the offer – you think?

So when using remote tools remember not to INSULT the client while they are watching.

Also – if your name is James Miller and you work for Yell and you are told that the person you insulted last time is OUT of the OFFICE – please believe us that frankly we cannot be bothered to lie to you. If you cannot leave a contact number then how can we get back in touch with you to tell you how much of a great customer services job you are doing.